1. Home
  2. Docs
  3. MICES SyncGo for Shopify
  4. Error Solutions
  5. Shopee Errors

Shopee Errors

If you cannot find the solution here. Please contact us for support.

Product category is required

Product category is required to create or update product. To fix this error:

  1. Go to edit product.
  2. Click Shopee category input. Select the category for the product, click confirm and save.

Variants title must not exceed 20 characters

Variants title cannot exceed 20 characters. To fix this error:

  1. Go to edit product.
  2. Scroll down to variants section, edit the title to no more than 20 characters.

Must contains all mandatory attribute

Shopee attributes are dynamic and depend on category. Some attributes are required. To fix this error:

  1. Go to edit product.
  2. Shopee attributes are depends on category. The attributes with red star are required to fill in.

item upload controller title_len no pass : lowLimit : 20 – UpperLimit : 120

Shopee product name require at least 20 characters. To fix this, you can edit your product name in Shopify admin. If you do not want to change in Shopify admin, SyncGo allows you to have custom name for the product, to do this:

  1. Go to edit product
  2. Enter the custom product name for the product

attribute [id: 0] with invalid attribute value

This brand is not registered in Shopee database, you need to request Shopee to add your brand into their database, to request add your brand to Shopee database:

  1. Go to https://seller.shopee.com.my/portal/brand/new
  2. Select the category you wish to add to and enter the brand name
  3. You can try to sync again after requested.
Was this article helpful to you? Yes No 5

How can we help?